Frequently Asked Questions (FAQ)

Getting Started

How can I get a price?

Our “Instant Quote” feature gives you a simple way to find out the cost of your project. Just fill in the necessary details and then click the “Send” button. The price will be automatically calculated.
For more complex projects (those with hundreds or thousands of pages of text) or if you cannot see the languages you require, or would like to discuss your project in more detail, please contact us.

How do you charge and what are the rates?

Corporate Translation Services charge on a per word basis for every language. Rates vary depending on the language combination, type of the text, file format and number of words in your document. All rates are in Euros.

Do you offer quantity discounts?

Yes, quantity discounts can be negotiated on the individual basis. Volume discounts apply to all orders over 10,000 words. The more words you need translated, the larger the discount you will receive.

Documents & Files

Which document types can you translate?

Corporate Translation Services can translate documents in virtually any format including:
• .doc, .docx (Microsoft Word)
• .xls, .xlsx (Microsoft Excel)
• .pdf
• .rtf
• .txt
• .htm, .html, .php, .asp
• InDesign
• Quark
• Photoshop
• AutoCAD

How can I retrieve my translated documents?

When your translation is ready we will return it to you by email.

How do I view documents that use different characters?

Corporate Translation Services translate from English into many languages, some of which use different character sets. When you receive your translated document, the document will only display correctly if your computer supports the language in question.

If you are using a Windows operating system, you can download support for double-byte character sets from Microsoft.
If you are using Internet Explorer 4.0 or above, please click here. Just choose the language required.
Tick the box for your language support needs.
Click “Download Software” and follow the prompts through the installation.

Note: This language update will cause your system to reboot.
The next time you open your translated Word document, you will see the document in it’s appropriate character set.

Translations & Translators

Which languages do you translate?
Our team of over 500 professional translators will translate all of your documents between any of the following languages:
English (all versions), German, French, Italian, Spanish, Portuguese, Norwegian, Swedish, Finish, Danish, Dutch, Russian, Buelorussian, Ukrainian, Moldavian, other CIS states languages (Georgian, Armenian, Azerbaijani, Kyrghiz, Kazakh, Turkmen etc.), Latin, Latvian, Estonian, Lithuanian, Polish, Rumanian, Bulgarian, Czech, Slovak, Slovenian, Bosnian, Serbo-Croatian, Hungarian, Albanian, Greek, Afrikaans, Hebrew, Hatian Creole, Chinese (Traditional and Simplified), Japanese, Korean, Farsi, Arabic, Afghan, Kurdish, Indonesian, Philippino, Malay, Vietnamese, Laotian.
Other language translations are also available on request. Please contact us if the language you require is not listed above.

Who are your translators?
Our large team of translators come from all corners of the world. Corporate Translation Services only use native speakers and only those who are highly experienced in translation. Our translators are experts in general translation, technical translation, business translation, marketing translation, financial translation, legal translation, medical translation, website translation and software localization to name but a few.

When will my translation be ready?
Short (1-2 page) documents are usually completed within 2 business days. The turnaround time for larger documents depends on the size of the document. The usual turnaround time for larger projects is 1,500-2,000 words per business day.

Payment

Is your web site secure?
Corporate Translation Services operate a fully secure environment for placing translation orders. You can be confident that all orders and communication with us are fully protected. Corporate Translation Services use PayPal to ensure a 100% secure shopping experience.

Will I receive an invoice?

For all translations we can email you an invoice after completion of the project. We do not normally mail out invoices where a payment has been made by credit card.

What is VAT & must I pay it?

VAT stands for value added tax and is a tax added to all purchases made within the Ireland. If you are located outside the EU or if your company is VAT registered in other EU country except Ireland, you will not be changed this tax.